Lead the design, delivery, and scale of our customer operations function.
Deliver frictionless, compliant, and high-impact service experiences for personal banking customers.
Increase productivity and efficiency through great people leadership.
Monzo is on a mission to make money work for everyone by waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers with hot coral cards, get-paid-early feature, financial education, and award winning customer service.
Set the strategic direction for CRM and lifecycle marketing.
Own lifecycle performance across email and SMS.
Manage one CRM Specialist.
Willful simplifies estate planning for Canadians, making it more accessible and affordable. Over 400,000 individuals have utilized their services since 2017, trusting them with important estate planning decisions.
You’ll work with internal stakeholders to schedule, build, launch, and report on consumer-facing campaigns in Braze.
You’ll be directly responsible for guiding end users throughout their Omada journey from Day 1 of their program through messaging (email, push notifications, and SMS).
You’ll own strategic initiatives to evolve our craft and scale our efforts.
Omada Health inspires and engages people in lifelong health, one step at a time. Their multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management, and they've been certified as a Great Place to Work.
Own the strategic vision and roadmap for CRM, including segmentation frameworks and automation expansions.
Build a real-time predictive engine and lead the transition from manual campaigns to an algorithmic approach.
Partner with the Creative team to scale high-quality output and empower CRM managers.
Gametime unites the world through shared experiences by making it easy for people to discover and access live events. The company's platforms support more than 60,000 events across the US and Canada, and they are reimagining the event ticket industry.
Being the voice of Monzo Business for our most complex businesses to building trust and confidence in our product and service.
Managing customer queries from our most complex businesses and owning the case management of those queries from start to resolution, keeping customers informed and setting the right expectations.
Providing exceptional inbound support, while also identifying opportunities for customers to get more value from our products and services.
Monzo is working to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They offer personal and business bank accounts, joint accounts, and more, aiming to solve problems and change lives through Monzo.
Conduct targeted outreach campaigns across key verticals.
Partner with sales and business development to support the end-to-end sales process.
Analyse revenue drivers across client segments to inform pricing and packaging strategies.
Griffin is a bank for companies who want to build and launch financial products. They are a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products.
Assist in developing, planning, executing, and maintaining email, push notification, in-app, and SMS channel strategies and marketing campaigns measured against performance driven metrics to enhance user acquisition, engagement, and retention.
Support Lifecycle Managers to identify and segment customer groups for targeted marketing initiatives, ensuring the right messaging and offers are delivered to the right audience at the right time.
Work closely with Lifecycle Managers to build and maintain multi-channel marketing campaigns using our CDP & marketing automation platform, partnering with cross-functional teams for copy, design, data/analytical, and technical requirements.
KOHO aims to improve financial services for Canadians by offering transparent financial products. They are a performance-oriented organization that values empowering a generation of Canadians, encouraging collaboration, flexibility, and a remote-first setup.
Design and launch a Weekly Customer Signal Digest, define clear “ready for expansion” indicators, and create tiered customer segmentation.
Pull, normalize, and analyze data, build a usage forecasting model, and ensure insights are explainable.
Design and automate digital expansion programs, build automated routing logic, and build automated customer summaries.
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Founded in 2007, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries.
Owning the full WFM planning cycle for your domains, ensuring seamless operations.
Managing and empowering a high-performing team of analysts with diverse WFM and Service skill sets.
Continuously improving WFM processes to meet service requirements (SLAs), enhance COps efficiency (Wait Time), and align with budget (FTE/Overtime).
Monzo is a financial technology company that aims to make money work for everyone. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards, along with options to save, invest, and combine pensions.
Own lifecycle strategy across email, push, in-app, and SMS using Braze.
Build, launch, and optimize automated customer journeys.
Lead planning and execution of seasonal and promotional campaigns.
Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead a cross-functional team to design, build and profitably grow a new product that deeply resonates with our US customers.
Work closely with your partners in Marketing, Design and Research to ensure we are creating and communicating the most important value propositions for our customers.
Be an active and influential leader within the team and foster our culture of accountability, support and a high bar for excellence.
Monzo is a leading financial technology company committed to providing modern banking solutions. With over 14 million customers in the UK, they've built a banking app with high engagement, a leading net promoter score, and award-winning customer support.
Lead and optimize lifecycle and engagement programs that drive measurable growth.
Coordinate and execute omnichannel campaigns across various channels.
Design, run, and scale experiments to refine messaging, timing, and channel mix.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses. They empower millions of developers worldwide to craft personalized customer experiences with a strong culture of connection and global inclusion.
Improving portfolio health by engaging customers in financial difficulty.
Designing and monitoring impact assessment and forecasting models.
Developing and maintaining credit models for strategic business decisions.
Monzo is on a mission to make money work for everyone, waving goodbye to complicated traditional banking. They offer personal and business bank accounts, joint accounts, and credit cards, solving problems and changing lives.
Own the operational rhythm of customer success and design systems to move accounts toward positive health indicators.
Design and execute partner implementation and member onboarding at scale using HubSpot, Zapier, and Slack.
Continuously optimize processes, identify bottlenecks, and run experiments to improve speed, accuracy, and scalability across CX operations.
Mento is a human and AI coaching company with the mission to help people perform their best at work. They are empowering employees at fast-growing companies and have experienced 5x user growth and 3x revenue growth in the past year.
Building and optimizing user communication across Email, Push, and In-App messages.
Daily analysis of CRM campaigns, communications, and promo mechanics, and generating hypotheses for improvement.
Audience segmentation, defining segmentation rules, and implementing them into trigger-based scenarios.
Mindly is an international product company that operates a marketplace for psychologists and their clients. They have over 1,000,000 clients in more than 40 countries and are one of the fastest-growing companies in the HealthTech sector, being profitable and in the top 1% of the fastest-growing tech companies.
Supporting the implementation and operation of Monzo’s new GRC system.
Acting as the primary point of contact for all things related to the GRC system across Monzo.
Identifying opportunities to streamline processes, automate tasks, and improve system usability.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking complexities. They offer personal and business accounts and more in the UK, aiming to solve problems and change lives.
Serve as the primary point of contact for strategic customers, partnering closely to help them launch, grow, and scale successful communities.
Guide customers through onboarding and rollout, ensuring strong product adoption across both web and mobile.
Proactively help customers unlock ongoing value from Circle over time, shaping how Customer Success at Circle scales in the years ahead.
Circle is building the world’s leading all-in-one platform for online communities. They are a fully remote company of around 200 team members from 30+ countries around the world and seek exceptional individuals to create a meaningful impact.
Administer and optimize our core pipeline management.
Identify bottlenecks in the sales funnel to diagnose and fix operational friction points.
Help build dashboards that track KPIs and ensure leadership sees the "single source of truth."
Kodex revolutionizes how organizations handle sensitive subpoenas and data requests. Founded by a former FBI agent and backed by leading investors, their platform supports over 15,000 government agencies and is trusted by industry leaders.
Design and optimize omnichannel lifecycle marketing campaigns.
Drive customer activation, engagement, retention, referrals, and cross-sell efforts.
Own the engagement marketing roadmap, prioritizing initiatives based on customer impact, business goals, and data insights.
OnePay is a consumer fintech company trusted by millions of Americans to make money better, offering an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, lending, investing, and crypto. They are backed by Walmart and Ribbit Capital.