Job Description
Serve as the primary Customer Success Manager for a portfolio of NAM -based strategic accounts. Own customer onboarding, adoption, health monitoring, renewals, and expansion conversations. Facilitate business reviews to reinforce value delivered and identify growth opportunities. Coordinate with support, product, and engineering to resolve issues, escalate as needed, and communicate updates. Lead and mentor the global Customer Success, TAM, and Migration Support teams. Define and execute global strategies for onboarding, customer lifecycle management, and expansion.
About Azul
Azul delivers the world's only fully supported, 100% open source Java platform.