Care Operations Manager
Benefits
Unlimited PTO
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About Tailwind:
- Building a better way to care for kids and teens with metabolic health concerns through a family-centered model.
- Bringing medical care, nutrition, and behavioral health together in one coordinated, evidence-based program covered by insurance.
What you’ll own:
- Patient operations and family experience: Own the patient journey from enrollment through ongoing care, ensuring seamless experiences.
- Clinician and team support: Support day-to-day clinician admin needs and coordinate between families, clinicians, and internal teams.
- Ops development and process improvement: Build SOPs, track metrics, and leverage AI and automation to improve operations.
Compensation, benefits, and role structure:
- Annual salary of $75,000–$95,000, commensurate with experience.
- Health benefits, 401(k), unlimited PTO.
- Full-time, remote position reporting to the Head of Operations.
Tailwind
Tailwind is building a better way to care for kids and teens with metabolic health concerns through a family-centered model. We are a small, ambitious team that works hard, moves quickly, and holds ourselves to high standards.