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Responsibilities:
- Lead and coordinate the deployment of voice, chat, SMS, and video infrastructure.
- Provide advanced operational support and resolve escalated incidents.
- Administer and optimize Genesys PureCloud and other UC platforms.
Requirements:
- Bachelor’s degree or equivalent with at least 5 years of UC engineering experience.
- Strong hands-on experience with Genesys framework and PureCloud.
- Advanced troubleshooting, vendor collaboration, and communication skills.
Benefits:
- Fully remote position in the United States with Monday-Friday schedule.
- Base salary range of $87,600–$117,100 per year.
- Comprehensive benefits including medical, dental, vision, 401(k), and insurance.
Not Disclosed
The company delivers technology-enabled services supporting emotional wellness and accessible care. While specific team size is not disclosed, it offers a collaborative, remote-first culture focused on reliable communication infrastructure.