Client Representative

Responsibilities:

• Manage enrollment processing, research and resolve eligibility and enrollment issues.
• Review plan documents and benefit attributes for accuracy and manage them within the internal system.
• Process carrier and client contact changes with carriers and update all internal systems and client facing contact sheets.

Qualifications:

• Minimum 1-2 years of work experience working in a customer service or a Human Resources oriented role is required.
• Solid communication skills: written, public speaking and presentation preparation.
• Excellent customer service in a virtual setting, including listening without interrupting, using a clear and audible voice, and responding calmly and professionally.

Required:

• Resident Department of Insurance Life License (required or completed within 3 months of start date).
• Proficient knowledge and use of Microsoft Office and intermediate complexities of features.