Job Description

Ensure Solution Consultants clearly articulate value and relevance to customers, fully uncover business and technical requirements, deliver high-quality presentations and product demonstrations, and execute proofs of concept only when appropriate. Guide the team in documenting business value, defining solution success criteria, and securing customer commitment to the proposed CPQ/ServiceNow solution. Develop team members in alignment with business needs and individual career goals. Build and maintain a strong recruiting pipeline of high-caliber SC talent to support future growth. Partner closely with regional sales leadership to prioritize Solution Consulting engagement across CPQ opportunities. Assign SC resources to sales cycles and continuously assess progress against objectives. Allocate resources to support marketing events, demand-generation initiatives, and strategic programs as needed. Create, deliver, and iterate on training curricula to ensure the team remains aligned with evolving sales strategies and product capabilities. Regularly evaluate team performance through direct observation, coaching sessions, and feedback from peers and sales stakeholders. Ensure optimal alignment of skills and resources across the region to maximize effectiveness and coverage. Oversee day-to-day operational activities, including scheduling, resolving resource conflicts, reviewing expenses, and ensuring accurate activity reporting.

About ServiceNow

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500ÂŽ.

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