Job Description
The Technical Support Specialist is responsible for providing remote technical support for Growth Direct™ systems to meet or exceed customer expectations across primarily the US market. This position requires advanced problem-solving skills, both technically and in handling customer situations in pharmaceutical quality control environments.
The Technical Support Specialist is an experienced professional with well-developed communication skills who has a full understanding of GxP practices, LIMS/QMS systems, and company policies. As a trusted resource, the Technical Support Specialist works autonomously to troubleshoot complex issues while maintaining Service Level Agreements and documenting cases in Customer Relation Management (CRM) database.
Primary responsibilities include providing first-line remote technical support for Growth Direct™ system robotic, software, imaging, and microbial related issues, managing customer complaints per SLAs, and inputting information into the Customer Relation Database that includes investigation details and resolutions.
About Rapid Micro Biosystems
Rapid Micro Biosystems creates, sells, validates, and services innovative products for fast, accurate, and efficient detection of microbial contamination.