Chief of Staff, Customer Experience

Executive Partnership:

• Serve as a strategic partner to the CCO, helping translate vision into coordinated action across the customer experience organization.
• Prepare and manage executive communications including board updates, ELT briefings, and All Hands content.

Strategy and Program Management:

• Own and drive high-priority strategic initiatives from scoping through execution, spanning multiple teams and stakeholders.
• Build and maintain operating rhythms for the CCO, including leadership reviews, planning cycles, and standing reporting.
• Identify misalignment, process gaps, or execution risks early and bring them forward with proposed solutions.

Cross-functional Coordination:

• Serve as the connective tissue between Customer Experience and functions including Finance, Product, Sales, and Marketing.
• Manage escalations and cross-team dependencies that require CCO-level visibility or decision-making.
• Build trusted relationships across the organization to extend the CCO's influence and drive results without direct authority.