Job Description
Provide technical customer support for cloud-based solutions, troubleshooting issues across networking, system administration, and application layers. Serve as a subject matter expert on core technologies, delivering guidance and expertise to internal teams and customers. Escalate complex technical or strategic cases while maintaining transparency and collaboration across teams. Mentor and coach team members on best practices, technical skills, and case management processes. Create, maintain, and distribute support documentation, training materials, and automation tools to scale support operations. Participate in on-call rotation and manage incident requests with engineering or product teams. Design and implement scalable solutions to improve support efficiency and customer experience.
About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.