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In this role, you will:
- Answer and own the follow up on support cases.
- Provide Tier 2 support for customer service and technical inquiries via phone & email
- Troubleshoot and resolve escalated customer issues efficiently and professionally
Requirements:
- Previous experience in customer service or support roles
- Strong written and verbal communication skills
- Comfort handling customer interactions via phone and email
Desired experience with:
- Salesforce
- Netsuite
- Stripe
Hydrow
Hydrow is a fitness company that creates an amazing human experience by building connected fitness equipment. They combine high performance hardware, software, and immersive content to create a unique workout experience. Their diverse backgrounds and shared values are what help make Hydrow great.