Policy Governance, Implementation & Compliance:
- Own the full lifecycle of People policies.
- Develop and maintain standardized operating procedures and consultation guides for People team and managers to ensure consistent, fair application of complex policies.
- Serve as the operational owner for processes requiring employee representative body consultation.
Employee Relations (ER) & Performance System Management:
- Own the operational execution of systematic performance structures; serve as the initial review and consultative layer for complex performance management cases.
- Lead and manage the majority of complex or high-risk employee relations cases and formal investigations from intake through resolution, guaranteeing procedural fairness and thorough documentation.
- Act as the formal escalation point and first layer of advanced guidance for complex/unresolved issues from the People Operations team.
Collaboration & Impact:
- Identify systemic risks, trends, and patterns in ER, performance and compliance data; provide actionable feedback and risk mitigation proposals directly to the Director of People Business Partners.
- Collaborate closely with People Operations, Legal, and other internal departments to ensure integrated, compliant processes.
- Develop and deliver focused training sessions for People Partners and others on critical topics such as fair application of policy, performance management, and compliance best practices.