Monitor social media feeds and respond to public inquiries using guidelines and pre-approved messaging.
Recognize and escalate potential security or safety concerns to appropriate teams.
Stay informed about trends and online culture to manage interactions effectively.
ModSquad has been reinventing the Customer Experience Services industry since 2007, providing customer support, content moderation, trust and safety, community management, and social media services to top brands like Spotify and VSCO. We're a remote-first company supporting over 50 languages in over 90 countries, with a culture that values flexibility and working with great people on cool projects.
Moderate and respond to community interactions across clients' social media channels while applying each brand's voice.
Write thoughtful, engaging social content designed to encourage conversation and strengthen community engagement.
Monitor online conversations, escalate sensitive issues, and identify emerging trends and audience insights.
They provide social media content and community management services for global brands. They operate as a fully remote, international team with a people-first culture focused on authenticity and inclusion.
Support daily community operations and assist users with platform-related questions on TrevorSpace.
Review user-generated content, enforce safety guidelines, and escalate harmful or distressing situations appropriately.
Collaborate with crisis intervention teams and external agencies to protect vulnerable LGBTQ+ youth.
The Trevor Project provides crisis intervention and suicide prevention services to LGBTQ+ young people, creating safe and affirming digital spaces. The organization is mission-driven and committed to diversity, equity, inclusion, and belonging.