Monitor social media feeds and respond to public inquiries using guidelines and pre-approved messaging.
Recognize and escalate potential security or safety concerns to appropriate teams.
Stay informed about trends and online culture to manage interactions effectively.
ModSquad has been reinventing the Customer Experience Services industry since 2007, providing customer support, content moderation, trust and safety, community management, and social media services to top brands like Spotify and VSCO. We're a remote-first company supporting over 50 languages in over 90 countries, with a culture that values flexibility and working with great people on cool projects.
Support planning and execution of organic social media strategies, creating and scheduling content across platforms.
Monitor comments, engagement, and community activity while researching trends, competitors, and viral opportunities.
Collaborate with marketing and copywriting teams, maintain content calendars, and track performance metrics.
A digital marketing company in Brazil focused on organic social media strategies, content creation, and community engagement for U.S.-based businesses. The culture is fast-paced, collaborative, and driven by experimentation, creativity, and measurable results.
Manage and grow Crunchyroll's digital communities through social media and forums.
Translate, trans-create, and localize content for UK-based anime fans.
Design content calendars and report KPIs while handling escalations.
ModSquad provides digital community management, moderation, and customer experience services for major global brands. The company emphasizes a remote-first culture where contractors can set their own schedules and choose projects.
Conduct thorough reviews of profiles, photos, and ad texts to enforce Community Guidelines and Trust & Safety policies.
Manage support tickets for ban appeals and safety threats, triaging critical issues like impersonation and blackmail.
Detect fraud networks using reverse image search, metadata tools, and internal admin panels, and escalate high-risk cases.
Pure is a global dating app committed to bringing honesty and fun into the dating world. We are a multinational, diverse team working on a growth-stage product, and we value a dynamic, non-boring culture.
Review and approve or reject user-generated content based on platform standards, documenting moderation decisions.
Conduct safety and compliance reviews on in-house content and workflows, including datasets and AI characters.
Moderate video, image, and text content, taking action on flagged violations and categorizing content for appropriate visibility.
EverAI is building the world's largest AI companionship platform, driven by a proprietary moderation system called EverGuard. With 50 million users in two years and a fully remote team of about 100, the company is a fast-growing, category-creating AI company.
Support planning and execution of marketing campaigns across international markets.
Create and publish content including landing pages, social media posts, and email campaigns.
Manage multiple projects and incorporate feedback to improve marketing deliverables.
Indigo Research provides academic research opportunities for students. The company is a global, fully remote team with a collaborative and fast-moving culture.
Consulting customers on all questions related to our websites
Resolving customer issues with the goal of retention and promoting our websites
Maintaining a high level of service quality with timely and effective responses
Social Discovery Group is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users, focusing on solving loneliness and disconnection through virtual intimacy. Our international team of 1200 professionals works remotely worldwide, and we achieved Great Place to Work US Certification in 2024, emphasizing trust, pride, and camaraderie.
Serve as the first point of contact for members, handling inbound and outbound calls, texts, and emails.
Create, update, and manage customer cases accurately while following compliance and process requirements.
Provide empathetic, professional support in both English and Spanish to ensure positive customer experiences.
Five Star Solutions provides customer service and support solutions, serving as the first point of contact for members and clients. The company values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available.
Design and execute tests across content formats and hooks to boost organic reach, engagement, and audience growth.
Craft sharp, culturally relevant copy, memes, and concepts that tap into internet trends and fandoms.
Find unconventional distribution channels and build alliances with creators and communities to amplify reach.
My Hero VA is a virtual assistant services company that connects skilled remote talent with businesses needing marketing and operational support. They prioritize a remote-first, flexible culture and value resourceful individuals who deliver real-world results.
Take ownership of social media execution, content creation, repurposing, and short-form video editing.
Conduct digital outreach, support launches, and manage recurring marketing administration with AI tools.
Moderate live Zoom sessions, respond to community messages, and maintain the client's brand voice.
20four7VA connects independent contractors with clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. The company offers contract support, training, and a vibrant community for its contractors.
Develop platform-specific social media strategies and content calendars.
Create, edit, and publish written and visual content across social platforms.
Monitor comments, messages, and relevant industry conversations to maintain brand voice.
CerebriOS is a software company that builds B2B SaaS products to help businesses make better decisions, streamline operations, and get more value from their data. It offers a remote-first work environment and a collaborative culture focused on experimentation, continuous improvement, and measurable results.
Manage day-to-day social media workflow for YouTube, Facebook, and Instagram.
Repurpose long-form video content into engaging short-form clips using AI tools.
Optimize and schedule content, collaborating with the business owner for final approval.
Assist World is a platform that connects virtual assistants with businesses seeking remote support. They offer a flexible, tracker-free work environment and provide birthday and testimonial bonuses.