Senior Technical Support Engineer

Halcyon is seeking a highly skilled and experienced Senior Technical Support Engineer to join our growing support team. In this role, you will address customer issues across various platforms, including Windows, Linux, and Mac. The ideal candidate will possess a strong understanding of cloud, networking, applications, and security. You will collaborate closely with Halcyon's Customer Success, Engineering, and Threat Response teams to troubleshoot and resolve customer issues and handle emerging threats, all while delivering top-notch support to our clients. This role involves serving as the highest level of technical escalation for critical customer issues and performing advanced troubleshooting and in-depth analysis of Halcyon Agents across Windows, and Linux environments.