Associates Benefits Advocate
Remote regions
USBenefits
Unlimited PTO
12w maternity
12w paternity
Similar Jobs
See allLarge Group Client Associate
Nava
US
Account Management
Excel
Presentation Skills
Benefits System Specialist
Nava
US
EDI
API
Communication
Benefits Analyst - AMS
Zscaler
US
Benefits Administration
Microsoft Excel
Workday
New Member Support Associate
Lively
US
Customer Service
Problem Solving
Communication
Provider Services Representative
Capital Blue Cross
US
Customer Service
Communication
Microsoft Office
Role & Responsibilities:
- Own your queue end-to-end with a 1-business-day SLA, providing weekly updates on pending items.
- Resolve eligibility issues, review bills and claims for accuracy, and answer benefits coverage questions.
- Navigate carrier escalations, handle app and access issues, and contribute to product improvements.
Qualifications:
- 3+ years in a benefits brokerage in a member-facing or service role.
- Real carrier fluency: escalate effectively and resolve issues without back-and-forth.
- Experience managing high-volume queues during open enrollment.
Why Work Here:
- Be part of a company fixing one of America's most broken systems.
- Work with proprietary AI-native technology that handles routine questions.
- Fully remote with a tight-knit team that values ownership and professionalism.
Nava
Nava combines deep benefits expertise with technology to deliver a modern, transparent healthcare experience for employers. Backed by leading investors, it is a fast-growing benefits brokerage with a small, tight-knit team that values ownership and professionalism.