Associate Customer Success Manager, Scale

The Scaled Customer Success team at Fleetio is growing, and we're looking for an Associate Customer Success Manager to join us. In this role, you will be responsible for a portfolio of up to 1,200 accounts with 1-200 assets to help them achieve their desired outcomes. Using a self-serving digital-first approach, you will assist with goal setting & tracking, expanding product adoption, owning expansion opportunities, working cross-functionally, and more! You will engage with targeted customers at critical stages in their journey to ensure Fleetio's adoption and growth; you will work closely with customers to assess their goals and existing business practices. You will analyze customer accounts to identify areas for improvement and provide our customers with best practices and strategic guidance. Act as the voice of the customer and influence the product development roadmap. Collaborate with Product and Customer Education Teams to maximize customer growth potential and enhance their experience.