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Responsibilities:

  • Design and maintain the enterprise knowledge base in SharePoint, including taxonomy, metadata, and navigation.
  • Establish content governance, including naming conventions, version control, and content lifecycle standards.
  • Partner with subject matter experts to capture, organize, and maintain knowledge assets.

AI Integration:

  • Integrate SharePoint content with internal and external tools (e.g., AWS) for AI-powered retrieval.
  • Support configuration and optimization of RAG (Retrieval-Augmented Generation) solutions.
  • Test and validate AI-generated responses for accuracy and alignment with source content.

Training and Support:

  • Provide training, onboarding, and support for content contributors.
  • Champion knowledge sharing and drive adoption of knowledge management tools.
  • Create user guides, FAQs, and self‑service resources.

Cottingham & Butler

Cottingham & Butler sells a promise to help clients through life’s toughest moments. They aim to hire, train, and grow the best professionals in the industry and has a culture guided by the theme of “better every day.”

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