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Responsibilities:
- Design and maintain the enterprise knowledge base in SharePoint, including taxonomy, metadata, and navigation.
- Establish content governance, including naming conventions, version control, and content lifecycle standards.
- Partner with subject matter experts to capture, organize, and maintain knowledge assets.
AI Integration:
- Integrate SharePoint content with internal and external tools (e.g., AWS) for AI-powered retrieval.
- Support configuration and optimization of RAG (Retrieval-Augmented Generation) solutions.
- Test and validate AI-generated responses for accuracy and alignment with source content.
Training and Support:
- Provide training, onboarding, and support for content contributors.
- Champion knowledge sharing and drive adoption of knowledge management tools.
- Create user guides, FAQs, and self‑service resources.
Cottingham & Butler
Cottingham & Butler sells a promise to help clients through life’s toughest moments. They aim to hire, train, and grow the best professionals in the industry and has a culture guided by the theme of “better every day.”