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Responsibilities:
- Lead day-to-day operations and ensure high-quality service delivery.
- Mentor team members and handle escalations for complex issues.
- Manage hardware lifecycle, vendor relationships, and process optimization.
Requirements:
- 7+ years IT support with 2+ years in leadership.
- Strong macOS, Google Workspace, and MDM experience.
- Networking fundamentals and endpoint security knowledge.
Benefits:
- Fully remote work with global team collaboration.
- Leadership ownership and opportunities for professional growth.
- Exposure to modern technology and enterprise-grade systems.