Senior Engagement Manager

The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. The EM completes the project following ServiceNow's leading practice methodology, working in collaboration with the customer project team, ensuring governance is followed. The EM is responsible for assembling and leading the ServiceNow resources on the project.

Responsibilities:

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work to understand the customer and the engagement, understand the goals and align the deliverables accordingly.

Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Experience in implementing ServiceNow products in hospitality, retail, manufacturing or telecommunications is a plus.
• Strong cross-functional Project Management experience including planning, scheduling, monitoring and stakeholder reporting