Principal Customer Success Executive- French Speaking

The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners. In this role, you will drive post-sales success by owning and leading the customer’s transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership. You will foster strong relationships with C-Level executives to deliver on business outcomes, collaborate strategically with Account Executives, mitigate risks, and focus on KPIs like adoption, renewals, and customer satisfaction.