Senior Ongoing Due Diligence L&D Specialist

As our products and operations evolve, so must the way we equip our teams. You’ll be responsible for end-to-end learning program design, creating and tracking learning KPIs, as well as the curation and management of knowledge critical to risk-based processes. The ideal candidate has a passion for enabling others, a strong foundation in instructional design, subject matter expertise in knowledge management, and a systems-driven mindset for delivering learning at scale. Apply evidence-based instructional design practices to develop and deliver role-specific training programs across business and personal banking operations. Ensure training parity across internal teams and BPO partners, enabling consistent, compliant, and high-quality learning experiences. Create and maintain scalable, modular learning content, including interactive e-learnings, SOPs, facilitator guides, and assessments.