Job Description
The Support Operations Manager will act as the operational project manager for Support initiatives, driving alignment and execution across teams. They will build and maintain Support dashboards and reports that surface insights on SLA attainment, cost per ticket, CSAT, deflection, and efficiency. This position requires conducting ad-hoc analyses to uncover the drivers of operational performance and recommend data-backed improvements. A key responsibility involves leading and managing the bonus program, partnering with Finance and People teams to ensure accurate calculations, clear communication, and strategic alignment. This role champions the adoption of AI-powered solutions to continuously enhance Support’s productivity and scalability.
About Apollo.io
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.