Customer Support Specialist I

We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our customer support team. As a Customer Support Specialist, you are often the first voices of Sprinter Health. We are looking for someone that can use their voice to deliver flawless and timely support to our customers across the nation. This is a full time temporary position through Dec 31, 2025 benefits and completion bonus provided. You will work from hours: 8:30am - 5:00pm MST. This position will primarily assist Clinical Managers and Sprinters with real-time scheduling changes. Your day will begin by fielding and resolving overnight questions and support requests from our patients. Throughout the day you will respond to and triage inbound customer questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks. As different customer situations arise, you will escalate questions and concerns to other teams for additional support.