Sr. Financial Aid Advisor

Key Responsibilities:

• Understand all WCU program funding and packaging standards to effectively serve students across campuses.
• Calculate and initiate financial aid offers, payment plans, and ensure timely and accurate processing in compliance with regulations.
• Proactively contact students, resolve issues, and educate on borrower rights and alternative funding options.

Qualifications:

• Bachelor's degree preferred; 10+ years of financial aid experience considered without degree.
• 6 years of customer service and financial aid experience required; must not be in default on federal student loans.
• Strong verbal and written communication skills, integrity, and ability to work independently in a remote environment.

About the Role:

• This position requires alternate hours including nights and weekends to support students across time zones.
• The advisor serves as an expert in financial aid, providing mentoring and support to newer team members as needed.
• Success in this role involves a detail-oriented, compassionate approach and collaboration in a fast-paced setting.