Job Description
Play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. The post will be assigned to triage of support cases for local and global clients.
We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.
Responsibilities include proactively supporting the Turnitin product line via primarily email, ensuring problem resolution, system access, and optimal system performance.
About Turnitin
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types.