Account Manager

The Account Manager will play a key role in client relationship management, supporting account retention and growth across Elite Technology’s legal tech solutions. This remote position is ideal for a proactive and strategic professional who excels at building long-term partnerships and driving value for existing customers. The role involves leading account planning, facilitating cross-functional collaboration, and ensuring high customer satisfaction across a portfolio of law firms. Manage a portfolio of mid-to-large law firm accounts across the UK and EMEA. Build and maintain long-term relationships with key stakeholders including CFOs, CIOs, and legal operations leaders. Serve as a trusted advisor by understanding client needs and aligning them with Elite’s product offerings. Conduct regular business reviews to track success metrics and drive strategic engagement. Identify and pursue upsell and cross-sell opportunities across Elite’s product suite. Monitor account health and client feedback to proactively address issues and mitigate churn risk. Partner with internal teams to deliver client value. Maintain accurate tracking of activities in Salesforce. Navigate complex client organizations to uncover new stakeholders.