Job Description
Be responsible for customer success by efficiently resolving their technical issues via phone, email, or remote sessions. Demonstrate a strong problem-solving mindset by replicating issues internally and providing timely solutions. Foster a collaborative environment by driving knowledge sharing through the creation of articles for the internal knowledge base and participating in technical discussions within the team. Continuously learn and expand your technical skill set, focusing on a specific area of expertise and attending training sessions focused on your responsibilities as a Support Engineer. Collaborate with colleagues and mentors.
This role is perfect for you if you have experience in support and troubleshooting web applications, systems and software in general. You have experience in handling critical tickets, complex problems and customer service scenarios. Experience in troubleshooting web applications with Java, HTML, CSS. Worked with SQL databases. You also have experience with support for REST APIs.
About E-Core
Combinamos nuestra experiencia global en industrias clave y en las últimas tecnologías para ayudar a empresas ya establecidas a un rápido crecimiento.