Customer Success Manager

Manage a portfolio of existing, “live” customers on the SmarterDx platform. Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives. Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes. Lead hand-offs from Sales to CS, through implementation and go-live. Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers. Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals. Identify actionable insights by combining your understanding of customer needs, revenue cycle operations, and healthcare data. Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements. Surface customer success stories, and help build a list of reference customers. If necessary, coordinate implementation with clients and internal teams to ensure a successful launch.