L2/L3 Technical Support Engineer

You will play a crucial role in maintaining system reliability and delivering exceptional support to internal and external stakeholders. You will take ownership of complex technical incidents, perform root-cause analysis, and develop automation scripts to improve operational efficiency. Working closely with cross-functional teams, you will ensure cloud environments and applications remain stable and performant. This role emphasizes proactive problem-solving, clear communication, and collaboration in a fast-paced, dynamic environment. You will contribute to continuous improvement initiatives, helping teams reduce friction and increase productivity. The position offers a challenging and rewarding opportunity to make a direct impact on both the product and customer experience. Accountabilities: Investigate, diagnose, and resolve L2/L3 technical incidents and service requests. Perform root-cause analysis and implement long-term corrective actions to prevent recurrence. Write SQL queries for data extraction, validation, and troubleshooting. Develop automation scripts (Python, Bash, etc.) to streamline workflows and improve efficiency. Support cloud operations across Azure and AWS environments, ensuring reliability and performance. Collaborate with Development, DevOps, and Product teams to deliver scalable and maintainable solutions. Document solutions, share knowledge, and contribute to continuous improvement initiatives.