Technical Customer Support Engineer, North America (Weekend Coverage)

What will you do:

• Help customers fully resolve issues in their apps, from fixing bugs to advising on architecture and integrations.
• Update the platform or AI agent whenever you fix a customer app to prevent future issues.
• Maintain knowledge bases and build automations to handle hundreds of customers a day.

What skills will you have:

• Strong TypeScript and React background with modern web app fundamentals.
• Proven ability to debug production issues using logs, traces, and minimal test cases.
• Excellent written communication and experience in customer-facing roles.

What’s Hercules’ stack:

• Technologies include TypeScript, React, Postgres, Redis, Clickhouse, and more.
• Clouds include Cloudflare and AWS; AI models from OpenAI, Anthropic, and Google.

What are Hercules’ benefits:

• Unlimited AI token budget and take-what-you-need vacation policy.
• Healthcare, vision, and dental coverage, plus daily meals in the office.