Source Job

North America Unlimited PTO

  • Resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations.
  • Improve the product by updating the platform or AI agent to prevent recurring issues and maintain knowledge bases.
  • Handle platform incidents and automate support workflows to scale customer support.

TypeScript React Debugging Architecture Written Communication

19 jobs similar to Technical Customer Support Engineer, North America (Weekend Coverage)

Jobs ranked by similarity.

EMEA Unlimited PTO

  • Help customers resolve app issues by fixing bugs, advising on architecture, and handling integrations.
  • Improve the platform by updating underlying systems so issues don't recur for other users.
  • Build automations to streamline support workflows and manage platform incidents during weekend hours.

Hercules builds an AI-powered platform that helps customers create and scale applications, with a focus on automating support and resolving technical issues. The company values shipping fast, striving for excellence, and a bias for action, with a small founding team based in San Francisco and remote flexibility for exceptional candidates.

Global

  • Build internal tooling, automations, and workflows to identify support patterns and reduce manual effort.
  • Own engineering support end-to-end, triaging issues, diagnosing root causes, and shipping code fixes.
  • Engage directly with customers, partnering with product and engineering to make the platform easier to support.

Sphere Labs builds compliance-native infrastructure for cross-border payments, partnering with banks and regulated institutions. They are a fully remote, global team backed by major crypto investors, building at the intersection of stablecoins and institutional finance.

US Unlimited PTO

  • Respond to technical issues via Slack, Linear, and Pylon, acting as the bridge between Customer Success and Engineering.
  • Troubleshoot product, integration, and API issues, escalate bugs, and maintain technical support documentation.
  • Use TypeScript, REST APIs, SQL, and cloud tooling to build internal tools and implement AI workflows for support efficiency.

Levanta is the creator affiliate platform built for modern e-commerce, connecting brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Following a $22 million Series B and with over $43 million in total funding, the company is expanding its team and investing in technology across the retail ecosystem.

US

  • Own complex technical issues end-to-end, from reproduction to root cause and resolution.
  • Diagnose failures in webhooks, REST APIs, workflows, and automations using logs and tools.
  • Serve as final escalation before Engineering and turn hard cases into runbooks and fixes.

Kustomer is the AI-native customer experience platform that unifies customer data, conversations, and workflows into a single timeline. This remote-friendly company, backed by Norwest, has raised $90M and operates with teams across the U.S. and hubs in NYC and London.

Latin America

  • Investigate and resolve technical issues across CRMs, websites, apps, and Google server resources.
  • Support AI tools and automate workflows using ChatGPT, Claude, Codex, or Cursor.
  • Maintain clear communication with teams via Slack, WhatsApp, email, and Zoom check-ins.

The company provides assessment tools, websites, and CRM systems for its two brands, Wilkinson and Thriving Families. It operates with a small, collaborative team including an IT Leader and a five-person Investor Relations group.

US

  • Build customer workflows end to end, spanning data models, APIs, web interfaces, and mobile experiences.
  • Partner with product to shape technical plans, surface risks, and stage delivery in useful increments.
  • Own quality and operations, from tests and feature flags to monitoring and incident response.

Odin is a workforce visibility and compliance platform powering infrastructure projects like AI data centers and clean energy construction. We've grown over 7x from 2024 to 2025, and our team is scaling to meet accelerating demand.

$140,000–$220,000/yr
North America LATAM Europe

  • Ship product end to end, from backend services and APIs to dashboard and developer-facing UIs.
  • Build the tools developers and agents use to reach Nango: APIs, SDKs, CLI, MCP and the web app.
  • Work directly with customers to understand their integration and agent use cases, then turn what you learn into a product.

Nango is a developer infrastructure company providing API access for agents and apps, enabling AI applications to connect to the real world through integrations. It is YC-backed with multi-million ARR, a team of 14, and over 700 paying customers including Replit and Ramp.

US

  • Build and ship full-stack features end-to-end for member-facing web applications
  • Work primarily in TypeScript with React and Next.js, owning deployments via CI/CD and Vercel
  • Partner with product and design to create AI-powered member experiences that make healthcare more accessible

Sidecar Health is redefining health insurance by making excellent healthcare affordable and accessible for everyone. It's a mission-driven startup with a passionate, diverse team from tech, policy, and healthcare backgrounds.

$140,000–$180,000/yr
Global Unlimited PTO

  • Build AI products that let studio operators automate operations and grow their businesses.
  • Own features end to end, from scoping ambiguous problems to shipping and measuring.
  • Work across the stack with TypeScript, Node, NestJS, React, and Postgres.

Arketa is building the operating system for modern fitness and wellness, empowering studios to grow beyond in-person classes. The company has raised $15M in Series A funding and operates a small, senior, fully distributed team with high autonomy.

North America 6w PTO

  • Design, build, and operate full-stack web applications and backend services for Grafana's usage and billing workflows.
  • Build and maintain backend APIs (Golang, Node.js) and intuitive user interfaces using TypeScript and React.
  • Collaborate across product, DealOps, GTM, Support, and AppCore squads to deliver robust end-to-end features.

Grafana Labs is the company behind Grafana Cloud, a fully managed observability platform trusted by over 10,000 organizations for reliability and incident resolution. We are a 100% remote company with team members across 40+ countries, backed by leading investors and an open-source legacy.

$97,200–$129,600/yr
Global

  • Own features end-to-end, from customer problem to production, across backend, API, and frontend.
  • Solve complex backend challenges involving tenders, bills of quantities, and large-scale price data.
  • Shape product decisions and collaborate with Product, Design, and Data to ship strategic initiatives.

Cosuno is a fast-growing tech startup revolutionizing the construction industry through a digital platform for tenders and procurement, powered by AI that analyzes millions of price data points. They value diversity, inclusivity, and a collaborative engineering culture with autonomy, transparency, and a strong focus on high-quality software.

$55,250–$74,750/yr
Australia 4w PTO 16w maternity 6w paternity

  • Own features end-to-end, from technical approach and build through release and production performance.
  • Work with AI coding tools daily and develop agentic engineering habits in a high-tempo team.
  • Build across frontend, backend, and mobile using TypeScript, React, Node, Angular, MongoDB, and AWS.

Sitemate builds software and AI agents for the built world, helping construction, infrastructure, and industrial companies work smarter. Backed by Blackbird, it has 200 people across 18+ countries, with a culture of transparency, high velocity, and innovation.

$170,000–$230,000/yr

  • Work with customers to identify needs and translate large, ambiguous problems into scoped, testable features.
  • Participate in discovery, solution design, technical implementation, testing, and post-launch iteration across the full stack.
  • Build accessible, observable, and performant software with a focus on user experience and reliability.

Prysm Health is a healthcare technology company building products that improve patient care and clinical workflows. The team emphasizes cross-functional collaboration, user experience, and engineering excellence.

North America 4w PTO 16w maternity 4w paternity

  • Own Fleetio's public API, webhooks, Developer Portal, and developer tooling.
  • Collaborate with product managers, designers, and engineers to deliver high-quality software.
  • Set API standards, improve developer experience, and prepare the API for AI-driven use.

Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. The company raised $450M in Series D funding in 2025 and has been remote-friendly since 2012.

Global

  • Own the platform and build the AI development harness for a lean engineering team.
  • Write infrastructure as code, strengthen ECS architecture, and automate quality with AI-powered pipelines.
  • Work across the stack shipping product in TypeScript/React and mentoring others.

Atominvest provides a modular SaaS platform for private markets asset managers. We are a fast-growing scale-up with a lean, flat team that values long-term partnerships and positive impact.

$160,990–$207,729/yr
Canada

  • Build full stack features end to end, from design through deployment and production support, with a focus on reliability and scalability.
  • Partner with Product and Design to shape scope, surface technical trade-offs, and provide credible estimates.
  • Raise the engineering bar through code reviews, mentoring, and shared standards while participating in on-call rotation.

Topstep builds the products funded traders and internal teams use every day, including trader-facing web experiences, account flows, payments, and internal tooling. The company fosters a collaborative, camera-on culture with a mix of fully remote and hybrid work, and encourages taking time off.

$150,000–$175,000/yr
US

  • Own production web applications end to end, including features, releases, and on-call support.
  • Build React and TypeScript front ends with Python services on PostgreSQL, plus LLM-powered features.
  • Harden apps with automated tests, CI/CD, monitoring, and clear documentation.

FWI builds and runs web applications for internal and government customers, focusing on AI-driven features on compliant cloud infrastructure. Expanding rapidly, it has been a Top Workplace for 2024, 2025, and 2026, offering growth opportunities in a collaborative environment.

$134,900–$166,725/yr
US Europe 5w PTO

  • Build and maintain full-stack web products using TypeScript, React, Next.js, Postgres, and related technologies.
  • Collaborate with product managers and teams across CEA to implement features, fix issues, and improve internal tooling.
  • Share DevOps responsibilities, maintain infrastructure, and participate in the weekly on-call rotation.

The Centre for Effective Altruism (CEA) stewards the movement of people putting effective altruism principles into practice to solve the world's most pressing problems. We're a growing team of around 66 core staff, working to build a flourishing future by applying evidence, reason, and compassion to challenges like global poverty, animal suffering, and existential risks.

$157,400–$208,300/yr
North America

  • Lead projects from idea to launch, partnering with product, design, and engineering teams.
  • Build features across the stack, from customer-facing card experiences to backend money movement systems.
  • Mentor engineers and elevate quality through design and code reviews.

Mercury is a fintech company offering banking services to startups, including debit and credit cards. The company emphasizes diversity, belonging, and a high-ownership, collaborative culture.