Resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations.
Improve the product by updating the platform or AI agent to prevent recurring issues and maintain knowledge bases.
Handle platform incidents and automate support workflows to scale customer support.
Hercules uses AI agents to help non-technical customers build and scale apps. We are a remote-first team that values shipping fast, excellence, and hunger, and we care deeply about customer success.
Build internal tooling, automations, and workflows to identify support patterns and reduce manual effort.
Own engineering support end-to-end, triaging issues, diagnosing root causes, and shipping code fixes.
Engage directly with customers, partnering with product and engineering to make the platform easier to support.
Sphere Labs builds compliance-native infrastructure for cross-border payments, partnering with banks and regulated institutions. They are a fully remote, global team backed by major crypto investors, building at the intersection of stablecoins and institutional finance.
Respond to technical issues via Slack, Linear, and Pylon, acting as the bridge between Customer Success and Engineering.
Troubleshoot product, integration, and API issues, escalate bugs, and maintain technical support documentation.
Use TypeScript, REST APIs, SQL, and cloud tooling to build internal tools and implement AI workflows for support efficiency.
Levanta is the creator affiliate platform built for modern e-commerce, connecting brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Following a $22 million Series B and with over $43 million in total funding, the company is expanding its team and investing in technology across the retail ecosystem.
Own complex technical issues end-to-end, from reproduction to root cause and resolution.
Diagnose failures in webhooks, REST APIs, workflows, and automations using logs and tools.
Serve as final escalation before Engineering and turn hard cases into runbooks and fixes.
Kustomer is the AI-native customer experience platform that unifies customer data, conversations, and workflows into a single timeline. This remote-friendly company, backed by Norwest, has raised $90M and operates with teams across the U.S. and hubs in NYC and London.