Customer Care Specialist I
Benefits
Unlimited PTO
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Responsibilities:
- Assist all Universal Audio customers with incoming inquiries via telephone, chat, or online requests.
- Provide product installation support and troubleshooting for Windows and MAC based computers and DAWs.
- Generate knowledge base entries in written and video formats, and handle RMAs in accordance with warranty standards.
Qualifications:
- Strong communication skills in English, problem analysis, attention to detail, and adaptability.
- Experience with UAD-2/Apollo hardware, UA Console, LUNA software, and DAWs like Cubase, Pro Tools, Ableton Live.
- Ability to lift 20 pounds, sit for extended periods, and work overtime and weekends when required.
Compensation and Benefits:
- California hourly rate of pay is $20.10-$23.27 per hour, based on cost of labor in the employee's city/state.
- Benefits include profit sharing, Medical/Dental/Vision, 401K Safe Harbor Contribution, Stock Options, and Flexible time-off (PTO/Sick Leave/Company Holiday Time-off).
- UA is an equal employment opportunity employer, committed to diversity and inclusion.
Universal Audio
Universal Audio exists to thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship. As a growing team, they offer competitive benefits including profit sharing, medical, dental, vision, 401K, stock options, and flexible time-off, fostering a culture of innovation and support.