Own a portfolio of cases and inbound interactions (email, live chat, and phone via Salesforce), serving as the primary point of contact from first touch through resolution.
Diagnose and troubleshoot product behaviors and production workflows: investigate issues, reproduce bugs, identify root cause, and advise on next steps or workarounds.
Manage your case backlog with clear ownership and urgency: prioritize work by customer impact, SLA, and escalation risk.

Qualifications:

2+ years of experience in customer support, technical support, or an administrative role supporting film and television production (or equivalent B2B SaaS experience).
Strong knowledge of Film & Television production workflows; Production Accounting or payroll experience is highly valued.
Excellent written communication skills, with the ability to document customer issues clearly and create effective internal tickets and documentation.

Benefits:

Unlimited Paid Time Off
Health and Dental benefits
Up to $1,500 USD/ $2,025 CAD towards IT set up for your home

Wrapbook

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. Our growing team of 250+ people across the USA and Canada includes entertainment and technology experts, backed by top-tier investors and $130M in funding.

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