Customer Support Representative

As a Customer Support Representative, you will be responding to customer questions via email and chat with empathy and clarity, educating users about the product and helping them achieve their goals, troubleshooting issues and escalating bugs or technical challenges when needed, creating or updating help center articles and internal support documentation, collaborating with product and engineering teams to share user insights, assisting prospective customers with questions before connecting them with sales, and managing your time effectively between reactive support and proactive tasks.