Helpdesk & Customer Experience Coordinator
Benefits
Unlimited PTO
Similar Jobs
See allFinancial Growth Analyst
Roo
US
SQL
Cross-Functional Collaboration
Business Intelligence Analyst (Manufacturing) III
EXPANSIA
US
Excel
Power BI
Data Analysis
National Account Manager | Retirement Plans
Strongpoint Partners
Sales
CRM
Data Analytics
Inside Sales Representative
Agilent Technologies Inc.
Sales
Technical Knowledge
Account Management
Project Accounting Analyst
Mythics, LLC
US
Accounting
Financial Analysis
NetSuite
Responsibilities:
- Own the Helpdesk as the main point of contact for client and internal support across IT, Accounting, Contracts, and Events.
- Solve issues independently where possible and coordinate specialists for more complex problems.
- Proactively follow up to ensure all requests are fully resolved and no one is left wondering.
Core Activities:
- Analyze incoming requests to discern true needs versus initial asks.
- Monitor helpdesk volume, trends, and issue types to identify and report patterns.
- Escalate stalled items and address problems early before they escalate.
Impact and Values:
- Deliver on brand promise and core values by ensuring people feel taken care of.
- Build team trust through accountability and reliable handling of all assigned tasks.
- Enhance customer experience with thoughtful details like coordinating gifts and maintaining clear communication.
How To Manage A Small Law Firm
We help small law firm owners run better businesses by providing guidance on decisions, systems, and finances. We are a fast-growing, values-driven company with over 500 law firm clients and a team that works hard, laughs a lot, and avoids hiring jerks.