Senior Director, Global Technical Account Management

As the Senior Director of Technical Account Management, you will lead a global organization focused on the technical enablement, resiliency, and operational excellence of Ping’s most strategic and complex customers. Your mission is to ensure customers are successful in scaling, optimizing, and securing their environments through hands-on, technical partnership. You will lead a global organization of Technical Account Managers and Support Account Managers delivering premium, white-glove customer experiences to enterprise clients. Reimagine the premium offerings in partnership with the customer experience organization to continually evolve our premium support services. Build and execute a long-term vision and scalable operating model for TAM & SAM that aligns with Ping’s growth trajectory. Foster a culture of customer advocacy, ensuring TAM & SAM teams are trusted advisors who create long-term value. Drive operational excellence and continuous improvement through automation, process optimization, and AI integration. Provide thought leadership to lead strategic initiatives and special projects that elevate the customer experience and improve business outcomes.