Technical Account Manager

Primary Functions:

• Work closely with Resource Management to oversee project resource management responsibilities, including but not limited to, resource allocation and tracking of technical resources across customer engagements.
• Manage and oversee customer onboarding, ensuring seamless implementation and integration of products/services into existing systems.
• Collaborate closely with Agile Leads to support Agile delivery methodologies and coordinate the implementation, timelines, and customer expectations.

Prerequisites:

• 5-7+ years of experience in a technical software delivery role such as, technical account management, customer success or similar role with a strong technical delivery component.
• Post-secondary education in a technical program, business administration and/or equivalent work experience.
• Proven ability to identify and drive upsell opportunities within existing customer relationships.

Additional Information:

• Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment.
• This position is a replacement role, created to support Smile’s continued growth and commitment to operational excellence.
• Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.