Team Lead, People Services

The People Services team drives operational excellence across the global employee experience by managing core People support functions and lifecycle transactions. As a Team Lead, you will manage and develop a team of HR Service Desk Analysts in Mexico City. This role is essential to ensuring a responsive, efficient, and data-driven employee support experience. You will lead daily operations, uphold service excellence through queue and SLA management, and guide your team through ongoing global transformation and automation initiatives.