Contractor - Renewal Specialist

Responsible for Client Retention, specifically renewal of the prior year’s inventory accounts as well as expansion efforts in coordination with Sales Team. Achieve KPIs surrounding account retention (renewal rate), on-time rate of renewals, YOY growth of renewals. Accurately maintain key internal systems such as SFDC, Renewal Schedule, team One-Drive documents, etc. Responsible for customer experience in collaboration with Customer Success Advisor, New Sales Team, GHX AR, etc. Nurture current account base and engage in continuous discovery to qualify expansion opportunities. Proactively plan renewals calendar to ensure all clients are notified of renewal minimum of 90 days prior to renewal. Collaborates internally with Inventory Service Field Operations, Project Coordinators, Marketing, and other internal GHX departments to drive overall customer value and satisfaction. Demonstrate mastery of services with ability to articulate value proposition to clients and prospective clients.