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Responsibilities:
- Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues.
- Manage service level agreements (SLAs), incident response, and escalations.
- Implement and continuously optimize ITIL-based processes.
Infrastructure:
- Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including Servers, Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD.
- Maintain robust backup, disaster recovery, and high availability strategies.
Security:
- Ensure enterprise-wide compliance with cybersecurity best practices.
- Manage endpoint protection, MDM, MFA, and vulnerability management.
- Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.
AireSpring
AireSpring is a leading provider of Cloud Communications, Managed Connectivity and Managed Security. They have earned a stellar reputation by taking service and support to the next level, delivering an award-winning customer experience and have delivered 20 years of outstanding service.