Solution Consultant, Playvox, CX

A Solution Consultant will lead the functional and technical sales process with a coordinated focus on solutions development for the Playvox by NiCE solutions through discovery and requirements gathering, validation and demonstration. The Solution Consultant must be able to articulate Playvox by NiCE solutions’ value and position products to both business and technical users.

The consultant will deliver demonstrations that align the Playvox by NiCE portfolio with the customer’s business challenges. Responsibilities include identifying functional/technical challenges, managing customer requirements, and leading in technical/operational aspects of the sales process, including data integration and CRM connectivity. The role involves contributing to a team approach, responding to RFIs/RFPs, and serving as a thought leader.