Job Description
The Customer Success Manager will report to our Manager of Customer Success and is directly responsible for collaborating with customers to ensure their success using the DroneSense platform to complete their unique and critical public safety missions. You will be an experienced Customer Success Manager: versatile, self driven, proactive, and a hands-on key business partner. Hands-on Customer management to drive the success of Customers through product adoption. Collaborate with internal stakeholders to overcome challenges and find solutions for Customers. Be the voice of the customer to the Product team, and the Product team to the customer to advocate for solutions and generate value for customers. Experience with Key tools a bonus: Excel, Hubspot, Zendesk.
About DroneSense
DroneSense is now part of Versaterm, a global public safety solutions company helping agencies transform how they serve their communities.