Healthcare Software Support Representative (Remote - United States)

The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include: Develop proficiency in Nextech software functionality and learn how it is leveraged in an medical office setting. Answer incoming calls from the support queue. Reply to support emails in a timely fashion. Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines. Schedule and perform upgrades of the Nextech software. Investigate software exceptions and error reports following Nextech support guidelines. Provide exceptional customer service. Maintain detailed notes and documentation for each support incident in ticketing system.