Customer Support Engineer

Become an expert on Belvo’s Open Finance solutions portfolio, both from a technical and a product perspective. Manage client questions regarding implementation, use of Belvo’s products, billing, etc. while seeking to improve the customer experience. Quantify an issue’s scope and severity in order to solve or escalate to the correct internal area. Implement changes to reduce ticket volumes and increase scalability and quality of our support. Work as part of the Customer Engineering team throughout the client’s lifetime but collaborate closely with the Engineering team in day-to-day. Author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our clients. Collaborate with technical writers to improve Belvo’s helpcenter, documentation and tutorials. Collaborate with Belvo’s Product team to provide client feedback and assist in roadmap development.