Mid-Market Customer Success Manager

The Mid-Market CSM will play a key role in driving customer retention across our scaled book of business. The ideal candidate has a proven track record of building strong relationships with senior and C-level executives, excels in high-impact customer interactions, and partners closely with sales to support renewal strategies and identify expansion opportunities. While this role does not own renewals directly, it is instrumental in shaping renewal outcomes through strategic account engagement and advocacy. You will own and strategically manage a book of business, including project kick-offs, after launch reviews, quarterly check-ins and executive business reviews. Identify the customer’s business goals, and partner with the customer to establish and achieve a success plan that leads to business outcomes. You will also work with our Customer Support Team to support customers on technical topics and become a trusted advisor and proactively drive adoption and usage of our solutions, in order to maximize customer retention, support expansion and create Customer Advocacy. Travel on-site to visit customers for executive check-in meetings.