Customer Success Manager, Commercial
Benefits
Unlimited PTO
Role Responsibilities:
- Strengthen customer engagement and retention by monitoring account health and demonstrating ownership of success metrics.
- Partner cross-functionally with Sales, Product, and Engineering to advocate for customer needs and improve the overall experience.
Qualifications and Skills:
- Requires 2–3 years of experience in Customer Success or Account Management within a SaaS or technology environment.
- Proficiency with CRM tools and strong communication skills for explaining technical concepts clearly.
Compensation and Work Arrangement:
- This remote role is targeted for candidates within approximately 50 miles of Austin, TX or Seattle, WA.
- Compensation includes a base salary of $100k plus a 10% variable component.
HackerOne
HackerOne is a global leader in Continuous Threat Exposure Management (CTEM), combining agentic AI with the world's largest security researcher community to help enterprises discover and remediate cyber exposures. The company is recognized as a Most Loved Workplace and fosters a culture of customer obsession, transparency, and collaboration among employees, researchers, and partners.