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Role Description:
- Lead, support, and motivate a group of ~20 Health Guides.
- Serve as first-line support for Guide questions and complex client situations.
- Model excellent Health Guide work with your own active client caseload (~30% of time).
Performance Management:
- Review individual Guide metrics weekly and track pod-level performance.
- Clearly communicate expectations and where the company bar is.
- Identify performance gaps, review flag explanations, and escalate with context.
Team Alignment:
- Surface trends and patterns across pods to inform process improvements.
- Facilitate weekly pod touchpoints that build alignment and morale.
- Hold peers accountable without leaning on formal authority.
EZ Health
EZ Health helps older adults navigate a healthcare system that wasn't designed for them, addressing complex medical needs, insurance confusion, and real-world barriers. It's a small, fast-growing startup led by founders who previously helped scale a consumer healthcare company to over $3.4B in value.