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Customer Service:
- Respond promptly to customer inquiries through multiple channels.
- Provide accurate information on products, pricing, and availability.
- Resolve complaints with empathy and escalate complex cases.
Administrative Support:
- Maintain accurate customer records in CRM/ERP systems.
- Prepare and update documentation such as order forms and service tickets.
- Coordinate appointments and manage calendars across teams.
Cross-Functional Coordination:
- Liaise with operations and logistics teams to track deliveries.
- Work closely with sales teams to support customer onboarding.
- Collaborate with technical support for troubleshooting.
Confidential
We are seeking a Administrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the (MENA) region. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.