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About You:
- Communicates clearly, empathetically, and with a problem-solving mindset
- Is resourceful, autonomous, and naturally curious — you take initiative without needing heavy direction
- Enjoys helping others and explaining technical concepts in a human, approachable way
About the Role:
- Supporting customers via our help desk with questions ranging from onboarding to advanced configuration
- Becoming an expert on how Memberful integrates with WordPress and tools like Mailchimp, Discord, Zapier, and other third-party services
- Troubleshooting API, webhook, and integration issues
Required:
- Experience supporting a SaaS product in a technical capacity
- Strong WordPress experience (configuration, troubleshooting, common plugin conflicts, hosting environments)
- Ability to simplify technical concepts for non-technical users
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